For in stock items we aim to have all Australian Orders shipped the same day if placed before 10am (AEST) Monday to Friday. Orders placed outside of our business hours will be processed on the next business day. 

We will ship using a standard Australia Post service or a courier service whereby you can track your order easily.

Shipping notifications will be sent when the parcel has been dispatched. Once a delivery has been picked up by the courier, it is no longer our responsibility. It is the customers responsibility to inform us if an order has not arrived in a timely manner. We will then contact the courier to investigate further.

Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched.

SHIPPING COSTS

 Australia:

Standard shipping Australia Wide (orders under $80) - $9.95

Standard shipping Australia Wide (orders over $80) – FREE

International:

Please email sales@planetorganic.com.au for a quote on international shipping.

SHIPPING TIME

Australia Post estimates 2-4 business days for Metro Areas and 

5-7 business days for Regional Australia

Any delivery date or times specified by us is a best estimate and based on information from Australia Post.  Planet Organic will not be liable for any reasonable and unavoidable delays in delivery.

Pre-ordered products will only be shipped when they are available.

If the product you receive is incorrect or defective please contact us within 10 days of receiving the product so we can evaluate the issue.  To be eligible for a return on an incorrect product the product must be in the same condition that you received it, unused and in its original packaging. Please email sales@planetorganic.com.au with your order number, contact details and a brief description of the problem. If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. We’ll either provide a replacement or a refund for the product. Items sent back to us without first requesting a return will not be accepted.

Refunds will be processed promptly via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.   

Kindly note that we do not accept returns or exchanges for change of mind purchases.